Shipping policy
Shipping Policy
Order Processing
All orders are processed within [1–3 business days] (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
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Standard Shipping: [3–7 business days]
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Expedited Shipping: [1–3 business days]
Please note that delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
Shipping Locations
We currently ship to:
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[United States only]
We do not ship to P.O. boxes or APO/FPO addresses unless otherwise specified.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Delays & Issues
We are not responsible for delays caused by shipping carriers, weather, or incorrect shipping information provided at checkout.
If your order is significantly delayed or appears lost, please contact us at info@palmandpaper.com and we will assist you.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered. If this occurs, please contact the shipping carrier directly.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Damaged Items
If your order arrives damaged, please contact us within [48 hours] of delivery with photos of the damaged items and packaging. We will work with you to resolve the issue.
Returns & Exchanges
For information on returns and exchanges, please refer to our Return Policy.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
Email: info@palmandpaper.com